Legal
Grievance Redressal
We take every concern seriously. Here's how to escalate issues if you're not satisfied with our service.
Level 1
Relationship Manager
Your first point of contact for any issue. Available via Dashboard → Support or directly via call/email. Expected resolution: 48 hours.
Level 2
Grievance Officer
If your RM cannot resolve the issue within 48 hours, escalate to our Grievance Officer.
Name: Vikram Singh, Grievance Officer
Email: grievance@nwtr.in
Phone: +91 80 4567 8901
Expected resolution: 7 business days
Level 3
Regulatory Escalation
If unresolved after 15 business days, you may escalate to the relevant regulatory body:
- RBI Ombudsman (for deposit/NBFC issues)
- RERA Authority, Karnataka (for property disputes)
- Consumer Court (for service complaints)